Returns Policy

Shipping & Returns
All orders placed before 3:00 pm (AEST) on regular business days will be shipped on the same day where possible (provided payment has been received). If we can beat the mail/shipping deadlines for the day, we TRY to process ALL orders on the day they are placed. All orders placed on public holidays and on weekends will be shipped the next business day.

Order Confirmation
Shipping and delivery estimates will appear in the order confirmation. Delivery times provided during checkout are estimates only and are provided by Australia Post and Sendle. Melbourne Aroma Co. ensure all orders are dispatched promptly but are not responsible for delays in delivery outside our control.

Handling Charges
All orders are subject to a handling fee, which is included in the order shipping total.

Regular Shipping (AU Only)
All internal Australian orders are shipped via Australia Post Regular Parcel Post & Express Post unless otherwise specified/requested.

Express (Next Day) Shipping (WHOLESALE & AU Only)
Orders shipped via Australia Post Express are guaranteed to arrive at the ship-to address prior to 6pm the day from the shipping date if within the Australia Post express post network. The network operates interstate between Australia’s capital cities (except Darwin) and some major centres. The Express Post network covers 80% of Australian business addresses, private addresses and post offices boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links.

International Shipping
For orders shipped to locations outside Australia Naturomedica utilise Australia Post Airmail. Postal rates vary depending on country and an estimate is provided during checkout. These estimates are provided by Australia Post and estimate arrival to the particular country. Internal shipping times can vary greatly depending on particular countries internal customs and mail services.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.  Customs, Duties, Brokerage Fees, Taxes and other fees associated with importing products for international orders will be the sole responsibility of the customer. Please note we do not have any control over the fees charged to you. Any customs or duty charges are the responsibility of the recipient.

Understanding Melbourne Aroma Co. Returns Policy
Melbourne Aroma Co. is committed to ensuring our customers receive the best products and service possible. If for some reason you are having difficulties with our products or require an item to be returned for exchange or replacement please ensure to follow the instructions on how to do so below;

If you have any questions, please speak to a Customer Service representative by phoning 
+61 3 9379 9600 or contact us.

Damaged or Incorrectly Shipped Products
If in the unlikely event your product is damaged in transit or incorrectly shipped please ensure to contact our Customer Service staff. To ensure a speedy and accurate return, we request that your product/s be returned to us within 14 days of purchase.

Please ensure the following information can be found within your along with the original purchase receipt or a return authorisation number which can be received by contacting customer service.

The full name and contact details of original purchaser
Invoice number / order number or Return authorisation number
Product to be returned, exchanged or repaired
A detailed reason for return
If we determine that the product is defective, we will issue a credit for the original purchase price or provide you with a full refund or replace the product.

If you receive a product that is damaged in transit from us to you, you should:
Refuse to accept delivery of the product,
Direct the courier to "Return goods to sender" and
Notify our Customer Service staff immediately.
If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
If we decide that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.

If you receive a product that is incorrectly shipped (different to the one you ordered), we will arrange for the product to be collected from you.

If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If the product was incorrectly shipped please return the product and contact us directly with proof of postage. We will ensure the correct item is dispatched immediately to ensure you receive it in a timely manner along with compensation of the return postage.